Frequently Asked Questions

Yes. Avelore ships worldwide from our warehouse in Sweden.

Delivery within Europe takes 2–5 business days, and 5–7 business days for the rest of the world.

Any orders we receive before 2:00 PM CET on working days days will be shipped the same day.

Yes, we offer free worldwide shipping on all orders.

Yes. As soon as your order has been shipped, you’ll receive a confirmation email with your tracking number.

All deliveries are fully insured by Avelore until they reach you.

We process orders quickly, but if you contact us within a few hours of placing your order, we’ll do our best to accommodate any changes. Once your order has shipped, it can no longer be modified or cancelled.

Yes. You may return any unused Avelore pieces in their original packaging for a full refund within 30 days of receiving your order.

Yes. Exchanges are free of charge and follow the same conditions as returns.

Please email us at info@avelore.com for instructions.

Our jewelry and watches are crafted from high-quality stainless steel, plated with 14k gold, 18k gold or sterling silver. All pieces are crafted for long-lasting wear.

Yes. All Avelore jewelry is nickel-safe and hypoallergenic, meeting EU regulations for nickel release. Our materials are carefully selected to minimize the risk of irritation, even for sensitive skin.

Yes. All watches have a 5 ATM water resistance rating, suitable for everyday use, light swimming, and sports but not for diving or high-pressure water exposure.

We recommend storing your pieces separately in their original packaging and avoiding contact with water, perfume, and harsh chemicals to preserve their finish.

Yes. All Avelore orders arrive beautifully packaged in our signature boxes, ready for gifting.

Yes. All Avelore watches come with a 24-month international warranty covering manufacturing and material defects.

Our customer care team is available via email, chat, or phone. You can reach us at info@avelore.com.

If your order arrives damaged, please contact us immediately at info@avelore.com with photos of the item and packaging. We’ll arrange a prompt replacement or refund.

We accept all major credit cards, Shop Pay, and other secure payment options depending on your location.

Orders within the European Union include all duties and taxes. For orders outside the EU, local customs fees may apply depending on your country’s regulations.